Policy Terms & Conditions

At Strand Natural Hair Extensions we are committed to providing you the best! This theme is not just for our products but our process as well. Your order will be processed within 48 hours of payment. Our standard shipping will take 5-7 business days to deliver. We ship via USPS & UPS  We require a signature confirmation to ensure your order arrives at the correct destination. 

You will receive an email notification once your order has shipped, including tracking information so you can monitor its delivery status. If you have any questions or need further assistance, please feel free to contact our customer service team. 

RETURNS & EXCHANGES

Do to the nature of our products all sales are final unless an item is found to be damaged or otherwise defective or received in error of selection, in such event items may be sent back for exchange or return.

DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS 

You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

 If you need to return/exchange your product, please contact us within 14 days of receiving your order by sending a written request to hello@yourstrand.com.

We will replace/exchange or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

* The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, length exchange or color exchange, and an explanation and photographs stating the reason.

* Hair care & styling product, accessories, liquids, and special-order items are ineligible for return. 

* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

* All the return item(s) will go through inspections. We will reship or process the refund when we confirm that the product has the problems you mentioned.

Exchanges & returns  must occur within 14 days of receiving date. Exchanges and returns will not be accepted beyond that time frame.

REFUND 

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.

  • If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable. 

If you have any problem not stated above, please e-mail hello@yourstrand.com within 14 days from the delivered date, including an explanation and photographs stating the reason for your request.

LATE/MISSING REFUNDS

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please contact us at hello@yourstrand.com

 

Customer Service PH:907-947-6400

 Store Address:

Strand Natural Hair Extensions LLC 

441 W 5th ave suite 405 #297

Anchorage,AK 99501