Frequently Asked Questions

Our DNA (Designer Natural Accessory) collection is perfect for women who desire a durable— quality— product. All DNA bundles are carefully sourced from donors throughout South East Asia. Our DNA collection is 100% natural raw virgin human hair, and is free of any chemical processing or unnatural fillers. Some textures are steamed with water to achieve a specific texture or curl pattern.

We believe so much in our product that we guarantee that all DNA extensions will last 1-3 years and longer with proper usage and care.

Our RNA (Raw Natural Accessory) bundles are sourced through South East Asia, and are considered our premium product line. Each 3.5 oz bundle is collected with the highest level of integrity and quality control. This hair is 100% unaltered, raw, natural, virgin, human hair and is therefore free of any chemical, steam or filers alteration processing. This hair varies in natural color from 1b-4. Our premium RNA bundles are guaranteed to last for a minimum of 3 years with proper care.

12-16 inches – 2 bundles
18-22 inches – 3 bundles
22+ inches – 4 bundles

Our straight hair is measured in its natural state, whereas wavy or curly hair is measured when stretched. You may want to add 4-6 inches when ordering a curly or wavy texture. Keep in mind your size and frame when deciding on a length. An 18" weave will fall longer on a person 5' 2" as opposed to a person 5' 11".

All of Strand’s hair products can be colored or lightened. We highly recommend color to be done by a trained professional and that a color strand test on a swatch of hair be performed to see how your new color will look.

There is a difference between RAW hair and VIRGIN hair. Some virgin hair with curls is processed with steam. RAW HAIR is hair that is sourced straight from the donors. The only processing that RAW hair has been through is hackling (making sure there are no lice or nits).

VIRGIN HAIR on the other hand sometimes goes through steam processing— which is how manufacturers produce curl patterns such as Body wave, Deep wave, Deep curl, etc. The steam processing doesn’t mean the hair has been chemically processed, but it does mean the hair is not in its rawest form.

We accept American Express, Discover, Master Card, Visa and Personal Checks as processed via PayPal.

Upon confirmation of a cleared payment, orders are processed within 24 business hours. In stock orders have the option to ship express or standard mail based on your preference at checkout. Special Order items are processed within 24 hours of payment confirmation, and are estimated to arrive 7-14 days from the date of purchase.

All orders are shipped via USPS express next day air or Priority Mail, with confirmation and full value postal insurance.

We only ship to PayPal confirmed addresses. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer’s credit card billing and shipping addresses are the same, the address is considered confirmed.

Occasionally a tremendous demand will deplete our stock of a particular product. We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled. We will contact a client with information on out of stock items if we are unable to fill the order.

Please feel free to contact us via email or by phone, if you have a question, both before and after the sale. Our email address is admin@strandextensions.com

Yes, the number is (907)-201-0856

Due to the nature of our products, all sales are final.

You will receive an email with your tracking number announcing that your order has been shipped.

If you have a PayPal account you may also sign in to your PayPal account and you will have the ability to review all of your past and in process orders placed with Strand.

By clicking on the order number you will find specific details, such as order status, for that order.

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